Active Listening
Adapted, with permission, from The Art of Teaching, by HG Bhurijana Prabhu
Who Owns the Problem?
The first step in trying to solve a problem is to identify who owns it, because you need to approach the situation differently if you own the problem or not. The owner is whoever is tangibly and concretely affected by the problem.
If the problem belongs to the other person, it is appropriate to listen, trying to understand exactly what is going on. If you own the problem, the counse