Hare Krsna Prabhus,
Please accept my humble obeisances. All glories to Srila Prabhupada.
Some devotees wrote to me asking what happened with the lady who sent the letter complaining about her experience with a book distributor. I found out who had distributed books to her, and it turns out he's a very nice devotee whom I've known for many years. As with all of us, there is room for improvement in his service. He wrote a letter to her apologizing for what she found to be unacceptable for a person promoting a religious way of life.
I also spoke to the sankirtan advisor for the UK, Visvambhara Dasa, who said that in his seminars he would emphasize that devotees should be straightforward in their exchanges with the people they meet.