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There's a saying "You don't get a second chance for a first impression."So this devotee that the lady met made such a good impression on her 
that she eventually took a book. The main rule that we should remember when engaging people is that everyone walks away with a good impression. Even
if they don't take a book, at least have them walk away with a good impression.

This kind, patient and respectful nature will come if we maintain good sadhana. Krsna says in the 5th chapter of the Bhagavad gita, "One who works with devotion, who is a
pure soul, and who controls his mind and senses is dear to everyone, and everyone is dear to him. Although he is engaged in all types of activities, he does not become entangled."

Your servant, Vijaya das, www.iskconbookdistribution.com